FAQ
Question #1. Is it really unlimited? or there will be any limit.
Answer: Our unlimited packages are 100% unlimited with no hidden charges and catches.
- 100% Unlimited.
- No catches.
- From Canada & USA.
- Satisfaction Gauranteed.
- No Contract
Question #2. When does my account expire?
Answer: There are two types of calling packages PakVoice
offers for Pakistan.
- Monthly Packages.
- Pay as you Go.
Monthly Packages: For monthly packages we bill our customers every 30 days
(except Feburary when we bill our customers on 28th day of service).
Pay as you go Plans:
All pay as you go plans have no expiration of minutes, customers can use it as
long as balance is available.
Question #3. Is there any contract?
Answer: Monthly plans are for 30 days with money back
gaurantee. Pay as you go plans have no contract terms you can use it as long as
you have balance.
Question #4. How many users / phone numbers can use one plan.
Answer: There is no limit on number of users on one plan. Customers can call from only registered numbers, and there is no limit on registering numbers.
Question #5. Are there any hidden charges?
Answer: There are no hidden charges on our plans
listed prices, fees, and other mentioned charges are billable to customers as
shown on the website. We do transparent billing and Call Detail reports are
available on every customers wriiten request.
Question #6. How can I get refund or cancel this service?
Answer: We offer 100% money back gaurantee on unused portion of minutes / monthly packages. Activation fees, or other initiation charges are not refundable but can be refunded under some circumstances for details contact customer service: 1-877-434-8997
Question #7. When can I call customer service?
Answer: Customer service is available 24 hours a day and 7 days a week and 365 days a year
Question #8. How can I pay for the service? Or what are my payment options.
Answer: PakVoice.com offer several convenient modes of payment.
- Visa credit card.
- Visa debit card.
- Master credit card.
- Master debit card.
- PayPal.
- Email Money Transfer. (call customer service for more options)
- Check by Mail.
For more details please call our 24/7 customer service.
Question #9. Are my transaction & personal information secure?
Answer: PakVoice.com uses 1024 bit secure SSL for all transactions.
Credit Card Processing is provided by PayPal® formely Verisign®.
Question #10. I have some more questions what should I do?
Answer: Please call our customer service instantly at 1-877-434-8997.